I MADE A MISTAKE IN MY ORDER, HOW CAN I CORRECT IT? 

Send an email to support@zagskis.com with the order number and the mistake made or call the ZAG Skis offices directly on +33 450 34 75 78 

 

I STARTED MY ORDER WITHOUT FINALIZING IT, WILL A DEBIT BE MADE FROM MY ACCOUNT? 

No, no unfinished orders are processed.  

 

WHERE IS THE SIZE IN MILLIMETERS OF MY SKI BOOTS INDICATED? 

This information is written on the inside or outside of your shoe. 

 

WHAT ARE THE DELIVERY TIMES FOR SENDING A PAIR OF SKIS? 

Shipments are made by carrier and usually take 2 days to be delivered in metropolitan France. It takes 1 week to 10 days for international shipments. 

 

IF I ORDER FROM A COUNTRY OUTSIDE THE EUROPEAN UNION, IS IT POSSIBLE TO SHIP THE PACKAGE TO THE EU? 

No, or you will have to pay French VAT: 20% 

 

IF I PLACE AN ORDER IN A COUNTRY OTHER THAN FRANCE, ARE THE PRICES INDICATED INCLUSIVE OF VAT OR EXCL. VAT? 

For countries belonging to the EU, prices are displayed inclusive of VAT. For countries outside the EU, prices are displayed excluding VAT. 

 

I AM PLACING AN ORDER WITH DELIVERY OUTSIDE THE EUROPEAN UNION, DO I HAVE TO PAY A CUSTOMS TAX? 

Yes, it will be determined by your country's customs.  

 

CAN I CHANGE MY CURRENCY WHEN I ORDER? 

No. 

 

I AM AN INSTRUCTOR, A MOUNTAIN GUIDE OR A SKI PATROLLER, HOW DO I GET PRO ZAG RATES? 

You can create a business account here 

 

WHICH DRILL BITS TO USE TO DRILL ZAG SKIS? 

3.8x9 for our touring skis (UBAC/BAKAN/ADRET) and 4.1x9.5 for our alpine skis (SLAP and H-PATROL). 3.5x9 for our children's skis (SLAP TEAM / UBAC TEAM)